Legal

Privacy Policy

Last updated: January 24, 2026

1. Introduction

Turnout ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our scheduling and membership management platform.

2. Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, and password when you create an account
  • Organization Information: Organization name, contact details, and member information
  • Member Data: Names, contact information, certifications, qualifications, and scheduling information for organization members
  • Payment Information: Billing details processed securely through our payment provider (Stripe)
  • Communications: Any messages or feedback you send to us

We use cookies to maintain your session. We do not collect device fingerprints, IP addresses, or other tracking data beyond what is necessary for the Service to function.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send administrative messages, updates, and security alerts
  • Respond to your comments, questions, and support requests
  • Monitor and analyze trends, usage, and activities to improve user experience
  • Detect, prevent, and address technical issues or fraudulent activity

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • With Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics)
  • Within Your Organization: Member information is shared with organization administrators as necessary for scheduling and management
  • For Legal Reasons: When required by law or to protect our rights, safety, or property

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Export: Request a portable copy of your data
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at jacobtucker818@gmail.com.

8. Cookies and Tracking

We use cookies and similar technologies to maintain your session and remember your preferences. We use essential cookies required for the Service to function. You can configure your browser to refuse cookies, but this may limit your ability to use certain features.

9. Third-Party Services

The Service integrates with third-party services that have their own privacy policies:

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at jacobtucker818@gmail.com.